At reliablecargoor, we are committed to providing high-quality landscape design services and ensuring client satisfaction. This Return & Refund Policy outlines our procedures regarding refunds, cancellations, and modifications to design services.
Due to the custom and intellectual nature of landscape design services, our refund and cancellation policies differ from those applicable to physical products. Please read this policy carefully before engaging our services.
All landscape design projects begin with a signed service contract that outlines:
This contract serves as the governing document for our professional relationship and establishes the parameters for potential refunds or cancellations.
Our initial consultation fee is non-refundable once the consultation has been conducted. This fee covers our time, expertise, and preliminary assessment of your property.
If you need to reschedule an initial consultation, please provide at least 48 hours' notice to avoid rescheduling fees. Cancellations made with less than 24 hours' notice will not be refunded.
If you choose to cancel your landscape design project after signing the contract but before we have begun work, the following terms apply:
If you cancel your project after work has commenced, refunds will be calculated based on:
Any cancellation during the design process will incur a minimum non-refundable fee of 30% of the total project cost to cover our initial work and resource allocation.
Once a project has been completed and final deliverables have been provided, no refunds will be issued. This includes:
All completed design work remains the intellectual property of reliablecargoor until payment has been received in full.
Our service contracts specify the number of design revision rounds included in your package. Revision requests must be communicated in writing within 14 days of receiving design drafts.
Additional revision rounds beyond those included in your package will incur additional fees at our standard hourly rate.
Please note that requests for major design changes after approval of concept designs may be treated as a new project component and priced accordingly.
While we do not offer full refunds after work has commenced, we are committed to client satisfaction and will work with you to address any concerns about the design process or deliverables.
If you are dissatisfied with any aspect of our services, please contact us promptly so we can work toward a resolution. This may include:
Each situation will be evaluated on a case-by-case basis with the goal of achieving a satisfactory outcome for all parties.
In the event that the completion of services is prevented or delayed due to circumstances beyond our reasonable control (such as natural disasters, severe illness, or other unforeseen events), we reserve the right to:
Such circumstances will be communicated promptly, and we will work with you to find the most appropriate solution.
Our payment schedule is outlined in your service contract and typically includes:
Delayed or missed payments may result in project delays, late fees, or suspension of services until payment is received.
If you have any questions about our Return & Refund Policy, please contact us at:
reliablecargoor
2 Great Titchfield St.
London W1D 1NN
United Kingdom of Great Britain
Email: info@reliablecargoor.top
Phone: +442075804514